Return Policy
Rock-On’s return policy generally outlines how you can return items, the conditions for return, and any associated costs. While specifics can vary, here's a general overview of what you might find in their return policy:
Return Window: The time frame within which you can return items, often ranging from 14 to 30 days from the date of delivery.
Condition of Items: The requirement that items must be in their original condition, unused, and in the original packaging for a return to be accepted.
Return Process: Instructions on how to initiate a return, which may include contacting customer service, filling out a return form, or obtaining a return authorization.
Return Shipping Costs: Information on whether you or Rock-On will bear the cost of return shipping. Sometimes, return shipping is free, but often, customers may need to pay for return shipping.
Refunds and Exchanges: Details on how refunds are processed, including any restocking fees, and whether exchanges are allowed.
Non-Returnable Items: A list of items that cannot be returned, which might include custom orders, clearance items, or personalized products.
Refund Timeline: How long it typically takes for a refund to be processed once the returned item is received.
For the most precise and up-to-date information, you should review Rock-On’s official return policy on their website or reach out to their customer service team