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Return and Exchange Policy

At Thread & Tread, we are committed to providing quality products and exceptional service. If you are not completely satisfied with your purchase, we’re here to help!

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Returns

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  • Eligibility for Returns:

    • Items must be returned within 75 days of receiving your order.

    • Products must be unused, unwashed, and in their original condition with all tags and packaging intact.

    • Sale items and personalized/customized products are not eligible for return unless they arrive damaged or defective.

  • How to Initiate a Return:

    • Contact our customer support team at support@threadtread.com with your order number and reason for return.

    • You will receive a return authorization and instructions on where to send your items.

  • Shipping Costs for Returns:

    • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

    • We recommend using a trackable shipping method to ensure your return reaches us safely.

  • Refund Processing:

    • Once we receive and inspect the returned item, we will process your refund within 7 business days to the original payment method.

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Exchanges

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  • Eligibility for Exchanges:

    • Exchanges are allowed for size, color, or style adjustments within 30 days of purchase.

    • The item must meet the same eligibility criteria as listed for returns.

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  • How to Request an Exchange:

    • Email us at [email/contact details] with your order number, the item you wish to exchange, and the replacement details (e.g., size or color).

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  • Shipping Costs for Exchanges:

    • Customers may be responsible for shipping costs for exchanged items unless the original item was damaged or defective.

 

Damaged or Defective Items

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If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo and description of the issue. We will offer a replacement or refund at no additional cost to you.

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Non-Returnable Items

The following items are non-returnable:

  • Sale items

  • Personalized or customized items

  • Gift cards

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Contact Us

If you have any questions or concerns, please don’t hesitate to reach out to our customer support team at:

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