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Return Policy

1. Return Eligibility

Eligibility Criteria:

  • Timeframe: Returns must be initiated within 30 days of receiving your order.

  • Condition: Items must be returned in their original condition, unworn, and with all original packaging, including boxes, pouches, and tags.

  • Non-Returnable Items: Custom or personalized jewelry, sale items, and gift cards are non-returnable. Additionally, items marked as final sale cannot be returned.

2. How to Return

Eligibility Criteria:

1. Request a Return:

  • Contact our customer service team at [email address] or [phone number] to request a return. Please provide your order number and reason for the return.

  • You will receive a Return Authorization (RA) number and instructions on how to return the item.

2. Prepare Your Return:

  • Pack the item securely in its original packaging.

  • Include a copy of your original receipt or order confirmation and any additional documentation provided with your return instructions.

3. Ship Your Return:

  • Ship the package to the address provided with your RA number. We recommend using a trackable shipping service or purchasing shipping insurance as we are not responsible for lost or damaged returns.

3. Return Shipping Costs

  • Within the United States: We offer free return shipping on all eligible items. You will receive a prepaid return label with your RA instructions.

  • International Returns: Customers are responsible for return shipping costs and any duties or taxes incurred. We recommend using a trackable shipping service to ensure safe delivery.

4. Refunds and Exchanges

Refunds:

  • Once we receive and inspect your return, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to appear on your account.

Exchanges:

  • If you would like to exchange your item for a different size, color, or style, please initiate a return and place a new order for the desired item. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or a full refund, including any return shipping costs.

6. Order Errors

If we have made an error with your order (e.g., incorrect item shipped), please contact us within 7 days of receiving your order. We will arrange for the correct item to be sent or provide a full refund, including return shipping costs.

7. Contact Us

For any questions or assistance with returns, please reach out to our customer service team:

  • Email: [email address]

  • Phone: [phone number]

  • Hours: [Customer service hours]

Thank you for shopping with us! We appreciate your business and look forward to serving you again.

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